Frequently Asked Questions
Everything you need to know about your VLONE order.
How long does shipping take?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited edition drops may be final sale.
How can I ensure my VLONE product is authentic?
All official VLONE products feature specific security tags and high-quality screen printing. To guarantee authenticity, only purchase directly from our official website or authorized retailers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How should I wash my VLONE apparel?
To preserve the print and fabric quality, we recommend washing your items inside out in cold water and hanging them to air dry.
Can I change or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You may request a change within 1 hour of placement, but once an order has entered the fulfillment stage, it cannot be modified.